Terms of Service & Privacy Policy


Terms of Service

These terms have been updated as of May 2018 in accordance with the new General Data Protection Regulation (GDPR) guidelines. We have tried to make these terms as simple and clear to understand as possible. If you have any questions, please contact us: tech@whiteblackgrey.co.uk

This website is operated by White Black Grey Ltd., 24 Elizabeth Road, Bishop’s Stortford, Hertfordshire, CM23 3RN. The “Site” refers to whiteblackgrey.co.uk and whiteblackgrey.com.

By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions, and any additional terms and policies we may reference or link to. These terms apply to all users of the site, please read them carefully before accessing our website. If you do not agree to all of the terms and conditions laid out here, you may not use the website.

We reserve the right to update, change or replace any part of these Terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Our Products and Services

Our products are sold subject to their product descriptions. We take care that these are as accurate and complete as possible. However, they may contain inaccuracies, omissions or typographical errors. Such errors may also affect promotions, offers, shipping charges, transit times and availability. As such, all of the information on this website, including product descriptions, may not always be accurate when you place an order. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw products from sale or cancel orders without prior notice. We are not responsible any information on this site is not accurate, complete or current. We have made every effort to display the colours and images of the products available in our store as accurately as possible. We cannot guarantee that your computer or device’s display of any colour will be accurate. Products can only be returned or exchanged in accordance with our Returns Policy. From time to time, product specifications may change. Our product descriptions and prices are subject to change without notice. We may also withdraw products from sale without notice.

Refusal of Transaction

We reserve the right to refuse any order or refuse service to anyone, for any reason, at any time. In the event that we make a change to or cancel an order we will attempt to contact you with the information you have provided. In using our site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk.
 
Links
Links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for their content or liable for any harm or damages related to the purchase or use of anything you may buy from them. We are also not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
 
Third party payment gateways and other payment transaction processors have their own privacy policies in terms of the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
 
Security
 We take all reasonable steps to protect your personal data. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
 
Privacy Policy
 
We take the privacy of your personal information seriously. This section explains personal information that we may collect, and what we will do with it.

PURCHASING:
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, email address, billing address, shipping address and payment information. We may use this information in the following ways:
  • To allow us to process your payment, complete the order process and ship your products to you.
  • To communicate with you regarding your order.
  • To screen our orders for potential risk or fraud.

We do not share your personal information with any third parties beyond those necessary to complete the order process. We will never sell your personal information.
Please note historical order information will be stored on our system for our records unless you ask us to remove it. You can do this at any time by emailing us: tech@whiteblackgrey.co.uk
 
BROWSING:
When you browse our store, we automatically receive certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, which websites or search terms referred you to the Site, and information about how you interact with the Site.
 
We use this device information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
 
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. See the Cookies section below for more information.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
 
COOKIES:
Our store is powered through Shopify. There is a complete list of cookies that we, through Shopify, use. You can see this list as part of Shopify's Cookie Policy. You can refer to this list choose if you want to opt-out of cookies or not. Please note that opting out of some cookies may affect the functionality of the site for you.  

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
 
GOOGLE ANALYTICS:
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
 
SHOPIFY:
Our store is hosted on Shopify Inc. This is an online e-commerce platform allowing us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. In this capacity, your data may be transferred outside of Europe. Shopify store your data on a secure server behind a firewall and adhere to GDPR legislation.
Please note, Shopify does not alter our Site’s data collection and use practices when there is a Do Not Track signal from your browser. You can read Shopify’s terms of service here: https://www.shopify.com/legal
 
EMAIL MARKETING:
We send email newsletters with new products, special offers and other updates approximately once a month, and for this we use Mailchimp. We will only add you to our email mailing list if you sign up for it. You can unsubscribe from the list, or update your preferences in relation to it, at any time.
 
You can read more about Mailchimp’s terms of service here: https://mailchimp.com/legal/privacy
 
YOUR RIGHTS:
You have the right to access any personal information that we hold about you, and to request a portable copy of that information. You also have the right to ask us to amend or delete that information at any time.
 
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
 
Contact us
 
Questions about our Terms of Service or Privacy Policy should be directed to us at: tech@whiteblackgrey.co.uk or contact us by post: White Black Grey Ltd., Attn: Privacy Compliance Officer, 24 Elizabeth Road, Bishop’s Stortford, Hertfordshire, CM23 3RN.

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